Refund policy

Refund Policy

Pro Grade Cleaning Supplies operates a 7-day return policy. Returns must be requested within 7 days of receiving your order. Requests submitted outside of this period will not be accepted.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Proof of purchase is required for all return requests. To initiate a return, contact us at progradeco@hotmail.com. Returns will only be processed upon approval — do not send items back without prior authorisation.

Items returned without an approved return request will be refused and returned to the sender at their expense.

Upon receipt of your order, inspect all items immediately. Any claims relating to defective, damaged, or incorrect items must be reported to us without delay. Failure to notify us promptly may affect the outcome of your claim.

Non-Returnable Items: The following items are strictly non-returnable: perishable goods, Swedish dishcloths, and custom or personalised products including special orders. No exceptions will be made.

Returns on sale items and gift cards will not be accepted under any circumstances.

Exchanges: To exchange an item, you must first return the original item and receive approval. A separate purchase must then be made for the replacement item.

Return Shipping: The customer is solely responsible for all return shipping costs. Shipping costs are non-refundable. Where a refund is approved, the cost of return shipping will be deducted from the refund amount.

Refund Processing: Upon receipt and inspection of the returned item, you will be notified of the outcome. If approved, the refund will be applied to your original payment method. Processing times are subject to your bank or credit card provider and are outside of our control.